I.T. Applications and Assessments

Reporting is key! There will be an ongoing need to provide constant information as to the success of the project and its outcome. The IT component of the project will facilitate the needed software to operate optimal efficiency in reporting and tracking. This may be in the form of sales tracking, which impacts procurement tasks. It will monitor sales by staffing hours and sales by hours of operation, which will provide crucial efficiency findings. The assessments of this type of tracking and reporting will allow for greater staff evaluations and product selections.

Stakeholders
• Determine participant groups
• Determine reporting needs by group (i.e. Pharmacy; Women's health; etc.)
• Identify group stakeholders to receive reporting/tracking updates
• Identify all software and hardware needs by group

Scheduling
• Timing of implementation
• Deadline assignments for delivery
• Maintenance/upgrade agreements

Reporting System
• P.O.S. parameters (Define specific reporting deliverables and highest priorities per group)
• Corporate accessibility: (Centralized; Develop reporting model that has Corporate application)
• Corporate accessibility: (Reporting models that are most critical to Corporate)
• Corporate accessibility: (Implement reporting that will allow more frequent assessment)

Sample of P.O.S. mapping for Saint Joseph Mercy Health in Ann Arbor, Michigan

Program
• Campaign launch throughout system
• Training throughout system as needed

Assessments
• Gather the data from the system
• Administer the reports throughout the system

Feedback
• Solicit reports and/or feedback throughout the system
• Report development at corporate

Continuous Improvement
• New technology
• Warranty validations
• New benchmarking

By The Numbers
The reporting aspect of the IT applications will tell us what, who and where is being productive towards the overall ROI within the Business Plan. We will be able to read the information to allow for less waste as “trigger points” become more definable. We can make product mix changes, hours of operation modifications, etc. based on the data we retrieve.